FAQ

Payments
When will I be charged?

You will be charged when you sign up, and then again on the date of your next billing period. If you purchase a Monthly plan on May 2nd, you will be charged on May 2nd and again on June 2nd. The same goes for the Quarterly (you will be charged every 3 months) and Yearly plans.

How do the refunds work?

You can refund yourself within 7 days of initially signing up. You get refund yourself, you don't need to email anyone. Just log in and click on Refund, enter your email to confirm, and that is it. The funds will take a couple of days to deposit.

Are payments automatic?

Yes, the monthly is billed once per month, the quarterly every 3 months, and the yearly once per year. You can cancel anytime and you will not be charged again. You will be an active member until the end of your billing period.

Can I cancel anytime?

Absolutely. Just log into the website and click on cancel. You will then not be charged again. You will still have an active membership until the end of the billing period.

Can I pause my membership?

Yes. Just send me an email on ronan at deutschgym.com and I will pause your payments.

Speaking Level
Can I change group if the level is too low or high?

Yes, e.g. if you join the A2 group and the level is not high enough, you can switch to the B1 group and keep the exact same subscription. Email or message Rónán Discord.

Do you have different groups for different speaking levels? 

Yes, we have separate groups for A2, B1, B2 and C1.

What is my speaking level?

A2 - Just after beginner level. You can have a basic conversation about everyday activities.
B1 - You can describe more experiences and give reasons and explanations for points made.
B2 - You can discuss more abstract concepts, and can give advantages/disadvantages on a variety of opinions.
C1 - Advanced - you can express yourself fluently and without much pause.

Do you have different groups for different levels? 

Yes, we have separate groups for A2, B1, B2 and C1.

The Meetups
Do the meetups start on time?

Absolutely. Please enter the main voice group, Allgemein Voice, 3 minutes before the start time.

For the first conversation I just want to listen and not speak, is that possible?

No! It is a speaking group - that's how you improve! Luckily we have created a welcoming and encouraging environment for you to speak German.

Do you accept members on a rolling basis? 

Yes, we constantly accept members.

What are the times the meetups are held?

The schedule is here.

How long are the meetups?

The meetups are 1 hour long.

How big are the speaking groups?

The groups are 3 people per group. The whole group meets together at the start, and then the groups split up into the smaller groups. There will always be space for you.

Do you use video for the meetups? 

No, we use audio only. It's a bit strange at first, but once you get used to it you won't want to go back.

Do you do lessons?

For the meetups, there are no lessons. We do offer intensive speaking courses, where there is an instructor teaching you.

Is there a minimum age to join?

You need to be at least 18 years old to join. The topics and all the discussions are about everyday themes, or are totally family friendly, but the group is all adults, so I'd prefer to keep it that way, and not mix adults and under 18 year-olds.

Will I be speaking with an instructor during the meetups?

For most of the time, no. The meetups are to practice the German you have already learnt, and to use the opportunity to speak. Occasionally you will be in a group with a mother speaker, but the majority of the time you will be in groups with other members.

Do I have to register on Meetup before every meetup?

No - there is no need once you are a member. You can simply show up and take part whenever you want!

Signing Up & Access
How do I join the group?

Firstly, sign up through this website. You will then receive an invite link to the Discord group. You must also download Discord for free. You will receive an email with instructions on how to download Discord and use the invite link to join the group, and how to use the group itself, and the structure of the group.

What software do you use to run the groups?

We use Discord. It is a communication tool, like slack, except with audio. Download it for free here.

Do I need to use the invite link every time I want to attend a meetup?

No. Once you have joined the group on Discord with the invite link, you are in. You do not need to use the invite link again. The group will be added to your Discord. Simply open Discord and the group will be there.

Do I need to log into this website to join the meetup?

No, to join a meetup just open up Discord that you have downloaded on your phone or computer. Logging into this website will allow you to see and adjust your membership details and other information about the group.

Corporate / Business
Do you have a corporate pricing tier? 

Yes, email ronan@deutschgym.com for details.

Do you send invoices, so I can expense my membership?

Yes, email ronan@deutschgym.com and I'll set you up with invoices.

Referral Program
What is the referral program?

If your friend signs up with your unique signup link, you will get 33% of all future payments from the referee. You can register for it here. Then you will get a unique link that will link to this website. You can then share that unique link with your friends. If they sign up, you will get 33% of all their future payments. You will be paid through PayPal. You will have to wait 21 days after your friend signs up to receive payment. This is in case they are refunded. Your friend must sign up within 40 days of clicking on your link.

Deutsch Gym